BAG REPAIR
For almost as long as FREITAG bags have been around, we’ve been extending their lives with a range of repair services. It doesn’t only make them more beautiful. It's more sustainable too, and therefore better in general. Here you can find out why and how we repair stuff and what you can do with your damaged FREITAG product.
SUBMITTING REPAIRS
There are two ways of obtaining spare parts or getting your bag to the nearest Repair Station.
1. TAKE IT TO THE FREITAG STORE
The best, cheapest and most sustainable option is to simply take your bag to the nearest FREITAG store. Here we can give you the spare parts you need on the spot and for free. If that doesn't work, the FREITAG employees present in the store can also tell you whether and how we can repair your bag, how long it would take and what it would cost. In the meantime, you can even choose a replacement bag that will accompany you during the duration of the repair.
2. FILL OUT THE FORM
The next-best option, for those of you who don’t live close to a FREITAG store, is to help yourself for free here at the online spare parts store. And if that still doesn't help, fill out the form and send it to us with a few pics of your bag.
A few days later, we can tell you what your bag needs, how much it would cost and which local Repair Station you should send your bag to.
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In order to avoid losing sight of the bigger picture (aka the circular economy) in this jungle of torn Velcro fasteners and zippers, broken buckles and smaller or larger holes in tarps, we’ve created the FREITAG Repair Principles.
Repair Principles
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WE REPAIR THINGS AS LOCALLY AS POSSIBLE
If doing repairs and meeting circularity principles is a good thing, we also want to reduce our footprint to the minimum when it comes to shipping. In practical terms, this means that we’re in the process of establishing a network of regional repair stations.
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WE REPAIR THINGS WHEN THEY’RE DAMAGED
We patch things up to make them functional again, not to make them look new. Signs of use and aging are what we call patina and are an expression of character.
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WE REPAIR THINGS WHEN IT’S POSSIBLE
We always try to make the impossible possible. But sometimes that hole in the tarp is just too big, or the tear in the worst possible spot. We shouldn’t forget that we work with used truck tarps. They come from a wide range of manufacturers and they often behave quite differently.
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WE REPAIR THINGS WHEN IT MAKES SENSE
Repairing things is always a good idea. But sometimes it makes more sense to have the open seam on your keyholder sewn up by the shoemaker around the corner, rather than to send a little item like that overseas and back.
Obviously, we can't tell you the exact cost of a repair, until we’ve taken a closer look at the bag. It all depends on the time and effort involved.
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Minor jobs, such as replacing a single buckle, cost about the same as an F232 MO.
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But major repairs, such as reconstructing a big hole in the tarp, will cost as much as an F558 LEONARD.
And everything in between costs – you’ve guessed it – something in between. And if you’re a member of the F-ederation and have registered your damaged product, we’ll repair the item for free during the first three years.
We’ll be happy to let you know, at the F-Store or online by mail, how the repair will shape up in your particular case.
FREITAG REPAIR STATIONS
If you send in your bag or drop it off at a FREITAG store, it will end up at the closest FREITAG Repair Station. Here, it will get in the reliable hands of specialists that know all the skills and tricks that are needed by a tarp doctor. Not every FREITAG store has its own Repair Station, but (almost) every Repair Station is located in an F-Store:
F-STORE MÜNCHEN
F-STORE ZÜRICH NOERD
F-STORE SHANGHAI
F-STORE SEOUL APGUJEONG
F-STORE TOKYO SHIBUYA
F-STORE BANGKOK BY PRONTO
F-STORE TAIPEI BY FUJIN TREE
F-STORE MELBOURNE BY KEOMA
F-DEALER: STITCHES
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