Our online spare parts depot has all kinds of buckles, hooks, zipper sliders and more. You'll also find easy how-to guides showing you how to swap out broken bits yourself (or have your local cobbler do it). And best of all: all spare parts are free.

If there's no FREITAG Store near you and spare parts won't solve it, you'll need to use our repair form. Send it along with a few photos of your damaged bag. A few days later, we'll tell you what your bag needs, what a repair would cost, and which FREITAG repair station you can ship it to.

The shorter the distance, the better. It means faster repairs and keeps our carbon footprint as small as possible. That’s why we’re constantly expanding our network of regional repair shops.

We patch things up to make them functional again, not to make them look new. Signs of use and aging are what we call patina and are an expression of character. Proper care also helps to extend the life of your FREITAG bag.

We always try to make the impossible possible. But sometimes that hole in the tarp is just too big, or the tear in the worst possible spot. We shouldn’t forget that we work with used truck tarps. They come from a wide range of manufacturers and they often behave quite differently.

Repairing things is always a good idea. But sometimes it makes more sense to have the open seam on your keyholder sewn up by the shoemaker around the corner, rather than to send a little item like that overseas and back.

How long it takes to repair your bag depends on where you are, what needs fixing, and how busy the repair station is.

• An express repair at the new repair station in the FREITAG Flagship Store can be picked up the same day.
• The RENEW service for a bag takes two to four weeks in Europe and four to six weeks in Asia.
• REPAIR and RETARP take four to six weeks in Europe and around eight weeks in Asia.

We can only tell you the exact cost and estimated timing once we’ve had a look at your bag. You can drop by your nearest FREITAG Store with your battered one-off or, if there isn’t a FREITAG store nearby, fill out the repair form and send in your bag from wherever you are.

If you send in your bag or drop it off at a FREITAG Store, it will end up at the closest FREITAG Repair Station. Here, it will get in the reliable hands of specialists that know all the skills and tricks that are needed by a Bag Doctor. Not every FREITAG Store has its own Repair Station, but (almost) every Repair Station is located in an FREITAG Store.