FAQ order & pay

Yes! Every product offered online is unique and photographed with an enormous amount of attention to detail by our expert 360-degree photographers in our own in-house studio. So, the bag you order isn’t just based on a sample picture: you get precisely the unique item that you saw online. And from that moment on, that same image will also disappear from our online store.

Depending on your screen settings, some colors can look slightly different from the way they do in real life. If you want to be completely sure about a unique item, please contact us including the barcode/SKU of the product (example F152_01234), so we can have a look at your choice “in the flesh” and let you know.

Unfortunately, that is not possible. The items we sell online are unique. So, accepting a reservation would mean taking that item out of our selection. If for some reason there were too many reservations, our online store would suddenly be empty, but we might not have not actually sold a single bag.

We don't do that. For us, it's inner values that count. And if we're perfectly honest, we're lousy gift wrappers.

Sometimes our order confirmations end up in over-motivated junk/spam folders. Please take a quick look to check. If you don't find anything there, it's best to contact us via the contact form, so that we can trigger the mail again.

Our online store currently offers the following payment options:

Twint and Postcard (only in CH), Paypal, credit card (Visa, Mastercard, AMEX, Union Pay (only in China)), ApplePay, GooglePay, SamsungPay and Klarna; purchase via invoice (only CH, DE and AT) 

Yes. With a FREITAG WOWCHER, you can buy or give someone else a free choice of our unique items. The voucher is redeemable in the online store as well as in all FREITAG stores (except F-Store by).