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FAQ RETURNS

Should you for any reason be dissatisfied with your newly purchased item, you have the right to return it within 30 days of receipt according to the conditions listed below.

We only accept unused bags.

Online orders: Please send returns to our HQ in Zurich so we can make a full refund to your credit card.

In-store purchases: You can exchange your product for the exact same model in a different color at any FREITAG store (except South Korea and China as well as F-Store by and partner stores).

PROVISIONS
QUALITY DEFECTS
RETURN SHIPPING
REFUNDS

ANY QUESTIONS?

You’re a F-riend of unique products, so it’s no wonder you have a bunch of unique questions to ask. Our team will present you with the answers within the next few days.

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