F-Guuru
As a «Guuru», you’d give FREITAG Customer Care chat-based support whenever you have time and feel like it. And as a faithful fan, you’d be part of the F-Crew.
Guuru Chat is now an integral part of www.freitag.ch and is already active in six languages (English, French, German, Italian, Japanese and Thai).
Using a chat window, our customers (we call them «accomplices») can ask you or any other Guuru questions like: «Are FREITAG bags waterproof?», «What makes FREITAG products unique?» or «Will my MacBook Pro 15 fit in an F305 ROY?».
The Guuru app lets you know via push message the moment a question is asked, and you can actively accept it to provide advice, reject it or simply ignore it.
Install the «Guuru» app from the App Store or the Google Play Store.
In the «Guuru» app, select the «FREITAG» group in the «Guuru Groups» menu and join.
Read the tutorial if you need to.
Take the test in the app to demonstrate your FREITAG knowledge.
We’ll evaluate all the tests and include the best of the best in our F-Crew. You will be notified by e-mail within seven days whether you’ve been accepted or not.
Of course, we aren’t going to let you work for us for free. As a Guuru, you’d get the F-Crew discount of 25% on the entire FREITAG range (in the online store and at all F-Stores).
After the chat, the person you’ve advised will rate the consultation as SUPER, OK or POOR. Depending on the rating, we’ll credit your Guuru account with one point for each SUPER or OK rating, but nothing for POOR.
Each point is worth 4 Swiss francs, and you’ll receive a monthly payment for the accumulated amount in the form of a FREITAG WOWCHER.
If you have any questions about FREITAG, the best way to reach us is by e-mail at guuru@freitag.ch.
When it comes to the app itself, Guuru Support is happy to help.
