FAQ RETURNS

If you are unhappy with your newly purchased product for any reason, you have the right to return it in accordance with the provisions of this section.

PROVISIONS

Products can be returned within 30 days* of receipt.

Online orders: Please send returns to our HQ in Zurich so we can make a full refund to your credit card. Unfortunately, it is not possible to exchange items for a different colour or model when ordering online.
In-store purchases: You can exchange your product for the exact same model in a different color at any FREITAG store (except South Korea and China as well as F-Store by and partner stores).

All items returned in this way will be checked by us. We only accept unused bags. The purchased products must not show any signs of use.

A return shall be refused if:

There are visible signs of wear
The item has been damaged during shipping

Should the item become lost in the mail when being returned, no refund of its original cost will be made. We recommend that you send the item with a delivery company that offers a track & trace service.

EXTENDED RETURN PERIODS DURING THE HOLIDAY SEASON

*For orders placed between November 20 and December 24, 2025, we are extending the return period from 30 to 60 days.

QUALITY DEFECTS

Should an item display defects in quality or not be the item you ordered, FREITAG is more than happy to refund you the purchase price, shipping costs for returning the item, any duty or taxes charged (please include customs forms) and the original shipping charges.

All items returned in this manner will be inspected by us for defects in quality. In any case, please contact our Service Cycle Team before shipping.

A refund may be refused for the following reasons:

Acts of God, such as natural disasters
Evidence of inappropriate use
Interference by the purchaser or a third party
Extreme use or extreme treatment by the purchaser
Normal signs of wear and tear

RETURN SHIPPING

The costs for returning an item are the responsibility of the purchaser.

Items can be returned to the following address:

FREITAG lab. ag
Online Store Returns
Binzmühlestrasse 170b
CH-8050 Zürich

RETURN FORM

Click here for the Return form.

REFUNDS

The item(s) returned plus original shipping costs are refunded. Any duty or taxes that have been paid will not be refunded.

The refund of the purchase price shall be processed in the same way as the original payment was made.

ANY QUESTIONS?

You’re a F-riend of unique products, so it’s no wonder you have a bunch of unique questions to ask. Our team will present you with the answers within the next few days.