FAQ SHIPPING & DELIVERY

Shipping prices are calculated based on size and weight of the shipment, which may vary depending on the product size and quantity ordered. The exact shipping costs are shown in the checkout.

SPECIAL HOLIDAYS

ORDER DEADLINES DECEMBER 2025

SPECIAL HOLIDAYS

ORDER DEADLINES DECEMBER 2025

These are the exact latest order dates for deliveries by December 24, 2025:

Deliveries to Switzerland and Liechtenstein:

Orders at standard rates by Friday, December 19, 2025, 3 p.m. (CET)

Express by Monday, December 22, 2025, 3 p.m. (CET)

Deliveries to the EU:

Standard rate orders by Friday, December 12, 2025, 3 p.m. (CET)

Express by Thursday, December 18, 2025, 3 p.m. (CET)

Deliveries to the USA:

Standard rate orders by Fri, Dec. 12, 2025, 3 p.m. (CET)

Express by Wed, Dec. 17, 2025, 3 p.m. (CET)

Deliveries to South Korea, Japan, and Singapore:

Standard rate orders by Fri, Dec. 12, 2025, 8 p.m. (CET)

Express by Wed, Dec. 17, 2025, 3 p.m. (CET)

Deliveries to the rest of Asia:

Standard rate orders by Fri, Dec. 12, 2025, 8 p.m. (CET)

Express by Wed, Dec. 17, 2025, 3 p.m. (CET)

Deliveries to the rest of the world:

Standard rate orders by Fri, Dec. 12, 2025, until 3 p.m. (CET)

Express by Wed, Dec. 17, 2025, until 3 p.m. (CET)

Longer delivery times in Switzerland and Liechtenstein

From Dec. 24-27, 2025, and from Dec. 31, 2025, to Jan. 3, 2026, you can order as usual in our online store, but the packages will not be picked up by our partner Planzer until Dec. 29, 2025, or Jan. 5, 2026. This may result in longer delivery times than usual.

REGIONS

AUSTRALIA

REGIONS

AUSTRALIA

VAT (of the delivery destination), import duties and customs are not included in the purchase price. These are payable when taking receipt of the delivery.

Swiss Post International excl. duties and taxes
Delivery within 8-12 business days
Shipping Costs 25 - 45 CHF

UPS Express Service excl. duties and taxes
Delivered within 2-3 business days for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 70 - 145 CHF

AUSTRIA

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 10-19 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 15-26 EUR

BELGIUM

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 10-19 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 15-26 EUR

BULGARIA

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 15 - 24 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 20 - 31 EUR

CANADA

Swiss Post International excl. duties and taxes
Delivery within 7-12 business days
Shipping Costs 25 - 40 CHF

UPS Express Service excl. duties and taxes
Delivered within 2-3 business days for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 60 - 99 CHF

CHINA

VAT (of the delivery destination), import duties and customs are not included in the purchase price. These are payable when taking receipt of the delivery.

UPS Express Service excl. duties and taxes
Delivery within 8-15 business days
Shipping Costs 25 - 45 EUR

CROATIA

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 15 - 24 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 20 - 31 EUR

CYPRUS

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 15 - 24 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 20 - 31 EUR

CZECH REPUBLIC

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 15 - 24 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 20 - 31 EUR

DENMARK

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 11 - 20 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 16 - 27 EUR

ESTONIA

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 15 - 24 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 20 - 31 EUR

FINLANDIA

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 13 - 22 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 18 - 29 EUR

FRANCE

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 10-19 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 15-26 EUR

GERMANY

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 8-15 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 15-26 EUR

GREECE

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 15 - 24 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 20 - 31 EUR

HONG KONG

VAT (of the delivery destination), import duties and customs are not included in the purchase price. These are payable when taking receipt of the delivery.

Swiss Post International excl. duties and taxes
Delivery within 8-12 business days
Shipping Costs 25 - 55 CHF

UPS Express Service excl. duties and taxes
Delivered within 2-3 business days for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 35 - 90 CHF

HUNGARY

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 15 - 24 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 20 - 31 EUR

INDONESIA

VAT (of the delivery destination), import duties and customs are not included in the purchase price. These are payable when taking receipt of the delivery.

Swiss Post International excl. duties and taxes
Delivery within 12-18 business days
Shipping Costs 25 - 55 CHF

UPS Express Service excl. duties and taxes
Delivered within 2-3 business days for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 35 - 90 CHF

IRELAND

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 13 - 22 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 18 - 29 EUR

ITALY

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 10-19 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday latest 3pm (CET)
Shipping Costs 15-26 EUR

JAPAN

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 6-10 business days
Shipping Costs ￥ 1800-4200

UPS Express Service incl. duties and taxess
Delivered within 3-6 business days for orders placed from Monday to Friday latest 3pm (CET)
Shipping Costs ￥2500 - 5200

LATVIA

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 15 - 24 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 20 - 31 EUR

LITHUANIA

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 15 - 24 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 20 - 31 EUR

LUXEMBURG

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 10 - 19 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 15 - 26 EUR

MALAYSIA

VAT (of the delivery destination), import duties and customs are not included in the purchase price. These are payable when taking receipt of the delivery.

UPS Standard Service excl. duties and taxes
Delivery within 15-18 business days
Shipping Costs 25 - 55 CHF

UPS Express Service excl. duties and taxes
Delivered within 2-3 business days for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 35 - 90 CHF

MALTA

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 15 - 24 EUR

UPS Express Service excl. duties and taxes
Delivered within 2-3 business days for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 20 - 31 CHF

MONACO

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 11 - 20 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 16 - 27 EUR

NETHERLANDS

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 10 - 19 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 15 - 26 EUR

NEW ZEALAND

VAT (of the delivery destination), import duties and customs are not included in the purchase price. These are payable when taking receipt of the delivery.

Swiss Post International excl. duties and taxes
Delivery within 8-12 business days
Shipping Costs 25 - 55 CHF

UPS Express Service excl. duties and taxes
Delivered within 2-3 business days for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 35 - 90 CHF

NORWAY

VAT (of the delivery destination), import duties and customs are not included in the purchase price. These are payable when taking receipt of the delivery.

UPS Standard Service excl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 13 - 22 CHF

UPS Express Service excl. duties and taxes
Delivered within 2-3 business days for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 18 - 29 CHF

POLAND

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 15 - 24 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm
Shipping Costs 20 - 31 EUR

PORTUGAL

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 13 - 22 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 18 - 29 EUR

ROMANIA

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 15 - 24 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 20 - 31 EUR

SAN MARINO

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 10 - 19 CHF

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 15 - 26 CHF

SINGAPORE

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Express Service incl. duties and taxes
Delivery within 4-6 business days
Shipping Costs 26 - 50 SGD

SLOVAKIA

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 15 - 24 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 20 - 31 EUR

SLOVENIA

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 15 - 24 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 20 - 31 EUR

SOUTH KOREA

VAT (of the delivery destination), import duties and customs are not included in the purchase price. These are payable when taking receipt of the delivery.

UPS Standard Service incl. duties and taxes
Delivery within 6-8 business days
Shipping Costs ₩ 20000 - 45000

UPS Express
Delivery within 2-3 working days for orders received Mon-Fri before 3 pm (CET)
Shipping Cost ₩ 25000 - 50000

SPAIN

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 13 - 22 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 18 - 29 EUR

SWEDEN

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 13 - 22 EUR

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 18 - 29 EUR

SWITZERLAND / LIECHTENSTEIN

Planzer Economy
Delivery within 2-4 business days
Shipping Costs 5-9 CHF

Planzer Priority
Next day delivery (incl. Saturday) until 9am for orders placed from Monday to Friday to 3pm (CET)
Shipping Costs 18-20 CHF

TAIWAN

Swiss Post International excl. duties and taxes
Delivery within 8-12 business days
Shipping Costs 25 - 45 CHF

UPS Express Service excl. duties and taxes
Delivered within 2-3 business days for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 70 - 145 CHF

THAILAND

UPS Standard Service excl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 45 CHF

UPS Express Service excl. duties and taxes
Delivered within 2-3 business days for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 70 - 145 CHF

UNITED KINGDOM

No additional costs will be charged. All import taxes and duty as well as the VAT are already included in the sale price.

UPS Standard Service incl. duties and taxes
Delivery within 5-8 business days
Shipping Costs 7 - 13 GBP

UPS Express Service incl. duties and taxes
Next business day delivery for orders placed from Monday to Friday before 3pm (CET)
Shipping Costs 18 - 29 GBP

USA

VAT (of the delivery destination), import duties and customs are not included in the purchase price. These are payable when taking receipt of the delivery.

As of August 29, the exemption from customs charges for small-value shipments will no longer be in place, and the new tariffs for European goods of 16% will be applied to all orders, regardless of their value. (Although our company and parts of our production are based in Switzerland, our bags are sewn in Europe. Therefore, they are subject to the 16% tariff for European goods, not the 39% tariff for Swiss goods.)

UPS Standard Service (Signature required upon reception) excl. duties and taxes
Delivery within 4-6 business days
Shipping Costs 15 - 30 $

UPS Express Service (Signature required upon reception) excl. duties and taxes
Delivered within 2-4 business days for orders placed from Monday to Friday latest 3pm (CET)
Shipping Costs 25 - 60 $

OTHER REGIONS

VAT (of the delivery destination), import duties and customs are not included in the purchase price. These are payable when taking receipt of the delivery.

Swiss Post International excl. duties and taxes
Delivery within 8-15 business days
Shipping Costs 35 - 90 CHF

REGIONS NOT DELIVERED TO

We reserve the right to restrict deliveries to certain regions. If you can find your region in the country settings at the top of the page, or if it has already been correctly identified, we will deliver to your region.

CONTACT

Any questions? We've got the answers.